Yes, you can return or exchange your order if there's no fault with your order and if the hair colour you have selected is 1 colour; virgin, brown or blonde.
We do not accept returns for Balayage, highlighted hair, 2 tones, reds or red tones, purples or special colours unless there is a fault with the extension fitting, if there is a fault, your order will be exchanged.
We do not accept returns for hair pieces, hair closures or wigs.
We are predominantly a custom made and made to order service, your real human hair extensions are custom made to match your hair colour or hair colour of your choice.
Please find our guide below on how to return / exchange your human hair extensions order if its just 1 standard colour and if there is a fault.
(please note the exclusions above)
Please follow the steps below;
1. Send us an email with pictures - within 24 hours of receipt of your item(s).
The hair extensions you receive must not be worn or installed if you would like to exchange or return them.
2. Explain the problem in as much detail as possible.
3. We will look into your request and get back to you within 24 hours with a quick and hassle free exchange option in the first instance.
Note, If you discover a fault within the first 2 weeks of installing your hair extensions please contact us and follow steps 1 and 2 above, step 3 will also apply. If we agree to an exchange or return, your order must be returned back to us within 14 days of the return instructions and as based on the return instructions you receive.
Investing in real human hair extensions will save you time and money in the long run - to avoid disappointment, please use our colour matching service or contact us via the live chat to ask any questions prior to placing your order.
We use L'Oreal professional hair colours resulting in beautiful, intense long lasting lustrous colour. Please see our work and follow us on our Instagram